FAQ

Will there be a physical exhibition in 2020?

Following the development in the global pandemic, especially in North America,  and the uncertainties about the evolution of regulations concerning the organization of events, SIAL Canada has decided to organise a 100% virtual trade show in 2020. We are taking this opportunity to create the  Food Inspiration Week in North America, which will take place from September 28th to October 2nd.

 

I have a badge for the physical trade show. What do I have to do?

Our team is currently processing refunds for all our visitors, please allow up to 30 working days for a full refund, depending on your bank.

 

What is the SIAL Canada virtual trade show?

SIAL Canada's virtual trade show is an online event accessible on the Internet from September 28 to October 2, 2020. It allows to replicate the functioning of our physical trade show with information exchanges without the need for participants to travel and regardless of their geographical location. It offers multiple activities, conferences and chat possibilities.

 

Is the virtual trade show free of charge?

Yes, the 2020 virtual trade show will be free of charge for all registered visitors. To register, go to: https://sialcanada.easyvirtualfair.com/prefair/

 

What are the hours of the virtual trade show?

The virtual trade show will be open from 10 am on September 28th to 5 pm on October 2nd without interruption.

 

Is the virtual trade show is open to the public?

SIAL Canada remains a trade show for agri-food industry professionals.

Do I have to register for the virtual trade show?

Yes, it is necessary to register for the show. Registration can be done at any time until the end of the event. The registration is free of charge. Persons under the age of 18 (except student groups) are not allowed on the virtual platform.

 

How do I register for the virtual trade show?

In addition to being 100% virtual this year, the show is also completely free: access unlimited content simply by registering online. To register, go to: https://sialcanada.easyvirtualfair.com/prefair/

 

How does the virtual trade show work?

We invite you to watch this video to discover all the features offered on our virtual trade show.

 

How do I log in to access the virtual trade show?

You will be able to connect to the virtual trade show from your computer, tablet or mobile by clicking on the link that will be sent to you in your registration confirmation email.

 

I am looking for information about the virtual trade show, what should I do?

To learn more about the virtual trade show, you can read our article presenting it. Many documents are at your disposal on the info stand. Our teams are also at your disposal to answer your questions in the chat.

 

I have a bug, what should I do?

If you are not logged in to the platform, you may contact visitors@expocanadafrance.com. If you are logged in to the platform, you can contact our teams via online chat by going to info stand

 

Is it possible to chat with experts, exhibitors and visitors?

By registering on the virtual platform, you will be able to chat live with our experts, our exhibitors and between visitors as well as leave messages outside their connection hours.

 

I want to chat with an exhibitor offline, how can I do it?

If you wish to chat with an exhibitor offline, you can send them an email or leave them a message in the chat.

 

Are there conferences on the virtual trade show?

Numerous high-level conferences will be offered in the 'Conference' section of the virtual trade show. There is no need to register in advance: simply log in to the conference at the appointed time.

 

Is it possible to watch the conferences on replay?

By registering on the virtual platform, you will have access to live and recorded conferences on our youtube channel.

 

Is it possible to ask questions during the conferences?

Yes, the live conferences will take the form of webinars which will allow you to interact with the speakers.

 

How can I rake part in the Buyers program?

If you are interested by our Buyers Program, please kindly contact sialhbp@expocanadafrance.com

How can I participate in the virtual trade show as an exhibitor?

We would be delighted to have you as one of our exhibitors! For more information, please click here.

 

Do I have to pay to participate as an exhibitor?

We offer several packages if you wish to exhibit on our virtual trade show, you can find all the essential information by clicking here.

 

When can I get my booth ready?

All our exhibitors will be able to prepare their stands 3 weeks before the event. You will find all the necessary information in your exhibitor's guide.

 

Is it possible to chat with visitors?

Yes, you will be able to chat with all visitors who have previously registered on our virtual platform.

 

Is it possible to chat with buyers?

Yes, you will be able to chat with all buyers who have previously registered on our virtual platform. In addition, we offer access to our buyer program, more information here.

I have a bug before the show, what should I do?

For any assistance, please contact your reference contact.

 

I have a bug during the show, what should I do?

You can contact our teams at any time via online chat by going to info stand.

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