Combating Retail Crime: A Retailer’s Perspective
Under the auspices of the Retail Council of Canada, two industry experts from Metro and Dollarama will address the complex challenges of crime in the retail sector, including technological aspects and issues of violence that exacerbate the problem. This discussion will highlight advanced technological solutions and necessary policies that public authorities should implement to effectively and sustainably combat these often unpunished acts, which not only result in economic losses but also pose a real security problem. Participants will also explore how increased cooperation between the retail sector and authorities can reduce violence and secure commercial environments, thus contributing to a safer and more resilient industry.
Laws and Regulations: Avoiding Blind Spots for Sustainable Change
In this presentation, the Retail Council of Canada (RCC) and the Quebec Food Retailers Association (QFRA) will explore ‘false good ideas’—public policies that are full of potential but often fail to sustainably transform the behaviors of both consumers and businesses. Worse, sometimes they have the opposite effect. Through several case studies, we will identify common blind spots and pitfalls of well-intentioned policies, and discuss approaches to better anticipate and avoid these failures in the future. Join us for a critical review of recent regulatory initiatives across various government levels and discover why some ideas, despite their initial appeal, fail to bring about the expected changes.
Canada's Retail & Brand Innovation Opportunity: The Challenge of Being Remarkable
Join a powerhouse panel of retail, grocery and brand operators, thought leaders and industry experts assembled to explore what it takes for brands and grocers to break beyond the boring middle and get customers from saying they “would” recommend you to actually tell their friends and family all about your brand and stores. We’ll cover the crucial role of customer-focused innovation, modern store format design, what it takes to win in social media, customer loyalty and more. You’ll walk away with invaluable insight, lessons, and action plans to share with your team and take your innovation agenda to the next level!